Privacy policy
This policy explains what information Lilo uses to provide its group travel planning service, why it is needed, and the choices available to you.
Information you give us
This can include your account details, profile information, trips, bookings, itinerary items, checklists, places, photos, comments and anything else you choose to add or share with a trip group.
Information used to run Lilo
We may process device, diagnostic and product usage information to keep Lilo secure, understand which features are useful and improve reliability. Where a feature needs your location, Lilo will ask for permission through iOS before using it.
Shared trips
Information you add to a shared trip can be seen by the people who have access to that trip. Take care when adding booking documents or other information about someone else.
Service providers
We use trusted providers to host and operate the service. We may also link to selected travel partners. A partner receives information only when you choose to visit or use its service, subject to that partner’s own privacy policy.
Optional website analytics
With your consent, we use Google Analytics to measure visits to Lilo’s public website and clicks on beta-access links. Google processes usage data such as page views, browser and device information, and cookie identifiers. We do not send email contents, trip details, invitation tokens, or private trip URLs to Analytics. Private trip and invitation pages are excluded.
Analytics is off until you accept. You can decline or withdraw consent using Cookie settings in the website footer. We remember your choice and set analytics cookies for up to six months. Advertising consent remains off and Google signals and advertising personalisation are disabled. See Google’s privacy policy for information about its processing.
Your choices
You can change information in the app and control iOS permissions in Settings. To request access, correction or deletion of your personal information, email privacy@withlilo.com.
Contact
Questions about privacy can be sent to privacy@withlilo.com.
Note: This page is a product-ready draft and should be reviewed against Lilo’s final data flows and company details before public launch.